Driverless Ride-Hailing FAQs

Carziqo driverless ride-hailing is a mobility service designed to connect passengers with autonomous vehicles through a digital booking experience. Availability and operating conditions depend on the approved service area.

Open the official Carziqo app or authorized booking platform, enter your pickup point and destination, review the ride details, and confirm your request. When a ride is available, the app will provide vehicle and pickup information.

An account may be required to request a ride, receive trip updates, manage payment and access support. Follow the registration instructions in the official app and keep your contact details current.

Match the vehicle details shown in the app—such as the vehicle image, identification number or plate—with the arriving vehicle. Never enter a vehicle that does not match your trip information.

The operating configuration may vary by location and stage of service. Some services may operate without a driver in the front seat, while others may include trained personnel or additional supervision in accordance with local requirements.

Carziqo autonomous vehicles are designed to use a combination of sensors, computing systems, mapping and operational controls to perceive their surroundings and navigate within defined service conditions. Vehicle checks, system monitoring and operating procedures form part of the service framework.

Use the in-app support or assistance control to contact Carziqo support. In an immediate emergency, contact local emergency services and follow the safety instructions shown inside the vehicle or app.

Where the app provides this option, request a safe early drop-off through the trip controls. The vehicle will look for an appropriate stopping location; it may not be able to stop immediately or in a restricted area.

The service may adjust routing, delay pickup, pause a trip at a safe location or temporarily limit availability when operating conditions require it. Follow instructions in the app and contact support if you need assistance.

Service availability depends on the city, operating zone, time, vehicle supply and local approvals. Check the Carziqo app for the latest availability at your pickup location.

The app may suggest a nearby pickup point that is safer or easier for the vehicle to access. Follow the walking directions and wait only in a legal, well-lit location away from moving traffic.

Trips normally need to begin and end within the available operating zone shown in the app. A destination outside that zone may not be accepted.

Your app will show the applicable waiting period and trip status. Be ready at the designated pickup point before the vehicle arrives; waiting fees or cancellation rules may apply.

You may bring items that fit safely within the passenger or cargo area and do not block doors, seats, sensors or emergency equipment. Check the app for vehicle-specific capacity and prohibited-item rules.

The estimated fare is shown before confirmation and may reflect distance, estimated time, local fees and current service conditions. Any applicable taxes, tolls or adjustments should be displayed in the ride details or receipt.

Available payment methods are displayed in the official Carziqo app and may differ by market. Confirm that your selected method is valid before requesting a ride.

Yes, subject to the cancellation terms shown in the app. A fee may apply after a vehicle has been assigned or has traveled toward the pickup point.

After a completed ride, look in your trip history or the receipt section of your account. Depending on your settings, a receipt may also be sent to your registered email address.

Review your recent trips and payment activity, then contact Carziqo through the official support channel. Include the trip date and charge amount, but never send your full card number or account password.

Accessibility features and vehicle configurations may vary by location. Review the options shown in the app before booking or contact support for current information about mobility devices and other assistance needs.

Age, supervision and child-restraint requirements depend on local law and Carziqo's current terms. A responsible adult should review the applicable rules and provide any legally required child seat.

Service-animal access is handled in accordance with applicable local requirements. Check the current market guidance in the app or contact support if you need assistance before booking.

Carziqo processes information needed to provide, secure and improve the service, subject to its applicable privacy notice and legal requirements. Review the current Privacy Policy for details about data use, retention and your available choices.

Report the lost item promptly through your trip history or the official support channel. Provide the trip details and a description of the item. Recovery is not guaranteed, so please check the cabin before leaving.